12-Month Mould-Free Guarantee: Terms

This page sets out the terms of the 12-month mould-free guarantee offered by The AC Cleaning Guys.

1. Who gives this guarantee

The AC Cleaning Guys, a division of The Guys Service Group Pty Ltd (ABN 51 695 019 339), 21 Waverley Crescent, Bondi Junction NSW 2022. Phone 1300 380 090. Email info@theguyservicegroup.com.

2. What is covered

Split system units cleaned with our Split System Deep Clean, and ducted systems serviced with our Return Air Package. If visible mould grows back on the parts we cleaned within 12 months of the clean date on your invoice, the guarantee applies. For split systems these parts are the evaporator coil, the blower fan drum and the drain tray. For ducted systems they are the return air grille and the return duct section we cleaned.

3. What we do

We inspect the unit. If the claim is covered, we re-clean the affected unit at no charge, including the call-out.

4. What is not covered

• Mould caused by water leaks, damp walls or ceilings, or humidity and condensation problems in the building.
• Units that are faulty or damaged, or that were repaired, opened or cleaned by anyone else after our clean.
• Parts we did not clean.
• The Ducted Deep Scrub & Sanitise service.

5. Your part

Clean or replace the filters regularly: every 2 to 3 months for split systems, and as the manufacturer recommends for ducted systems. Use and maintain the system according to the manufacturer’s instructions. How heavily and how often the system is used affects how quickly mould can return, and we take this into account when we assess a claim.

6. How to claim

Call 1300 380 090 or email info@theguyservicegroup.com within the 12 months, with your invoice number and a photo of the mould. The cost of making a claim is yours (for example, your phone or internet costs); there is no other charge.

7. Your rights under the Australian Consumer Law

The benefits of this guarantee are in addition to other rights and remedies you have under the law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.